Status: 1 November 2025

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Protecting your personal data is a key priority for us. This privacy policy explains how we at MWS Physio collect, process, store, and protect personal data—both in the course of our physiotherapy services and when you visit our website.

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1. Responsible party

MWS Physio

Landstrasse 55, 5430 Wettingen, Switzerland

Telephone: +41 78 341 23 02

E‑mail: info@mws-physio.ch

MWS Physio is the data controller within the meaning of the Swiss Data Protection Act (DSG).

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2. Categories of personal data collected

We process the following categories of personal data:

• Master data: name, address, date of birth, contact details

• Health data: medical history, findings, therapy progress, medical prescriptions

• Billing data: insurance information, bank details, invoice and payment data

• Communication data: e‑mails, telephone notes, online forms

• Website data: IP address, browser type, access times, visited pages (anonymized where possible)

• Consent and log data: consent statements, history of changes and withdrawals

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3. Purposes of processing

We process your data exclusively for the following purposes:

• Provision of physiotherapy services

• Appointment scheduling, management and reminders

• Billing you, your insurer or other cost bearers

• Fulfillment of legal documentation obligations

• Quality assurance and internal training

• Communication with you and involved healthcare professionals

• Operation, security and optimization of our website

• Fulfillment of legal reporting obligations (e.g., notifiable diseases)

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4. Legal basis

We process your personal data on the basis of:

• Your consent (Art. 6 para. 6 revDSG)

• Performance of a contract or pre‑contractual measures

• Legal obligations (e.g., retention requirements under health law)

• Our legitimate interest in efficient and secure practice organization

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5. Disclosure to third parties

We disclose your data only when:

• Necessary to fulfill our contractual or legal duties (e.g., to physicians, insurers, billing agencies)

• You have given explicit consent

• We are legally required to do so

All recipients are obliged to comply with data protection requirements. Transfers to countries without an adequate level of data protection are made only if appropriate safeguards are in place (e.g., standard contractual clauses).

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6. Data retention

Health data are retained in accordance with Swiss legal requirements for at least 10 years after the end of treatment. Other data are deleted or anonymized as soon as they are no longer required for the purpose, unless statutory retention obligations apply.

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7. Data security

We implement technical and organizational measures to protect your data against loss, misuse, unauthorized access or disclosure, including:

• Access restrictions and role‑based rights

• Encrypted data transmission (SSL/TLS)

• Regular data backups

• Firewalls and antivirus protection

• Staff training on data protection

• Logging of access to health data

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8. Your rights

You have the right at any time to:

• Obtain information about the personal data we hold about you

• Rectify incorrect or incomplete data

• Request deletion of your data insofar as no statutory retention obligations prevent this

• Request restriction of processing

• Receive your data in a common electronic format (data portability)

• Withdraw consent for the future

• Lodge a complaint with the competent data protection authority (FDPIC)

To exercise your rights, please contact us using the contact details above.

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9. Use of cookies and tracking

Our website uses cookies to improve usability and enable statistical analyses. You can disable cookies in your browser settings; this may, however, limit website functionality. We do not use tracking tools that transmit personal data to third parties without your consent.

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10. Electronic communication

E‑mail and online form communication may have security vulnerabilities. For confidential information we recommend personal or telephone contact. By using these communication channels you accept the associated risks.

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11. Changes to this privacy policy

We reserve the right to amend this privacy policy at any time. The current version is published on our website.

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12. Applicable law and jurisdiction

Swiss law applies exclusively. Place of jurisdiction is Aargau, Switzerland.