Terms and conditions of sale

Status: 1.November 2025

Company details: MWS Physio

Landstrasse 55, 5430 Wettingen, Schweiz

Telephone: +41 78 341 23 02

These sales terms govern the conclusion and processing of purchases and bookings with MWS Physio (physiotherapy services, MWS Score, course/training offers, products/assistive devices, vouchers). They supplement our General Terms and Conditions (GTC) and apply to all transactions on site, by phone, by e‑mail and online.

1. Scope and definitions

Provider: MWS Physio, Landstrasse 55, 5430 Wettingen, Switzerland
Customers: patients, self‑paying clients, companies/institutions
Services: physiotherapy, MWS Score, courses/trainings, digital content
Products: medical aids, training equipment/accessories, vouchers
Contract formation: a contract is concluded by booking, ordering or purchase

2. Offer, prices and contract formation

Offer: non‑binding; errors, printing and transmission mistakes reserved
Prices: in CHF; including/excluding VAT as indicated. Prices may change at any time; confirmed bookings are excluded
Contract formation:
- Online: by clicking “place order/book with payment obligation”
- On site / Phone / E‑mail: by appointment or order confirmation
Availability: appointments/products only while available
Cost approval: for insured services subject to coverage/approval by the cost bearer

3. Services: physiotherapy, MWS Score, courses/training

Physiotherapy: possible with medical prescription or as self‑pay; no guarantee of success
MWS Score: performed according to the service description; optionally bookable as a package
Courses/training: carried out as described in the announcement (duration, contents, minimum participant number)
Scope of services: defined in the offer/confirmation; medically or organisationally necessary adjustments possible at any time

4. Appointments, cancellations, delays, no‑shows

Booking channels: phone, e‑mail, online system
Free cancellation/rescheduling: up to 48 hours before the start
Late cancellation/no‑show: full charge of the treatment unit/course fee regardless of reason
Exceptions: in case of verifiable emergency, acute illness or accident (proof e.g., medical certificate)
Delay: shortens treatment time; full fee remains due
Course cancellation by provider: refund of course fee; further claims excluded

5. Payment, billing, insurance

Payment methods: cash, common cards, invoice (subject to credit check), online payment
Due date: immediately after service; invoices within 10 days
Insurance billing:
- With medical prescription generally via KVG/UVG/supplementary insurance; deductibles/franchise borne by customers
- If cost approval is absent or refused: total costs borne by the customer
Arrears: reminder fees and collection costs charged to the customer
Discounts/promotions: not combinable unless stated otherwise

6. Packages, subscriptions, vouchers, promotion codes

Packages:
- Payment in advance
- Validity: 12 months from purchase (unused units expire)
- Non‑transferable; commercial resale prohibited
- Refund excluded except for medically justified termination (pro rata, minus discounts/admin fee)
Subscriptions/memberships: term, renewal, suspension as per contract; pro rata refunds excluded
Vouchers:
- Validity: 24 months from issue (unless otherwise stated)
- No cash payout (unless legally required)
- No liability for loss/theft
Promotion codes: one code per order; conditions per promotion

7. Product sales: delivery, collection, inspection, returns, warranty

Delivery area: Switzerland/Liechtenstein
Delivery time/costs: as stated in checkout/confirmation; partial deliveries possible
Collection: possible after notification (click & collect)
Transfer of risk: on handover to the customer or carrier
Inspection duty: report visible transport damage immediately to the carrier and notify us within 48 hours
Returns:
- Within 14 days, only in original packaging, unused, complete; return shipping costs borne by customer
- Excluded: hygiene/sealed items after opening, special orders, digital content
- Refund as store credit; handling fee possible
Warranty:
- 2 years for new products, 1 year for used goods (unless otherwise stated)
- Defect notification within a reasonable time with documentation
- Remedies: repair, replacement or price reduction at provider’s choice; further claims excluded as far as legally permitted

8. Liability, warranty for services, force majeure

Services: duty of care; no guarantee of success
Liability limitation: only for direct damage caused by intent/gross negligence; no liability for indirect damages, consequential loss, loss of profit, training/application errors outside our control
Valuables: no liability for wardrobe/valuables
Duty to cooperate: complete and truthful disclosure of health status; risks from incomplete/incorrect information lie with the customer
Force majeure: in events beyond our control (e.g., epidemics, official orders, power/network failures, extreme weather) we will reschedule services appropriately; liability for delays is excluded

9. Digital content, rights, use, data protection

Digital content: personal, non‑exclusive, non‑transferable license; no sharing, publication or commercial use
Copyright/IP: all content (texts, graphics, trademarks, MWS Score) is protected; any use beyond personal purposes requires our consent
Data protection: processing of personal data in accordance with our privacy policy (revDSG)
Electronic communication: e‑mail/online contact at the customer’s risk; for confidential matters we recommend phone or in‑person appointment

10. Final provisions

Partial invalidity: invalid provisions do not affect the validity of the remainder; replacement by economically equivalent regulation
Changes: sales terms may be amended at any time; the version published at the time of purchase/booking applies
Language/priority: the German version is authoritative; individual agreements take precedence
Jurisdiction/law: Swiss law exclusively; place of jurisdiction Aargau, Switzerland